ÖBB Annual Report 2025

Group Management Report 168 Österreichische Bundesbahnen-Holding Aktiengesellscha ft Consolidat ed Financial Statements | Group Manag ement Report 125 The company ensures that users are safeguarded without needing to rely on clear and accessible product or service information, such as manuals or labels, to avoid potential harm. Neither does the Group employ any marketing and sales strategies aimed directly at children or financially vulnerable individuals. ESRS 2.SBM-3.10.a, 12 Impact, risk and opportunity management Policies related to consumers and end-users As a comprehensive mobility service provider, the ÖBB Group aims to provide sustainable transportation for travelers by train and bus. The sub-groups ÖBB-Personenverkehr AG and ÖBB-Infrastruktur AG maintain direct contact with those individuals defined by the ESRS as consumers and end-users. The focus is on the continuous expansion and improvement of the mobility service, aligned with the needs of all customers. Key topics include customer information, safety, and ensuring barrier-free access to products and services. ESRS S4 - 1.15 More detailed information on the policies that govern how the Group and its sub-group companies deal with issues that affect end-users and consumers can be found in the tables below. No. Policies 1) Description 2) S4-K-1 Group safety and security strategy: Public safety Public safety is part of the ÖBB Group’s safety and security strategy. It encompasses the protection of and the sense of safety and security felt by customers and employees as well as protecting facilities, assets, and transported goods against criminal activities. The public safety index (ÖSX) shows the development of the ÖBB Group’s public safety performance in Austria. It is based on the incidents relevant to ÖBB that are reported by Group companies and external parties (e.g. the police), which are broken down by type of offense and weighted based on their potential to cause damage or loss (in particular assaults on employees). In order to exert control in a targeted manner, the focus is increasingly placed on precursors, i.e. events that facilitate incidents or significantly increase the probability of an incident occurring. Risk acceptance criteria in the area of public safety include: – Assaults on customers / passengers – Thefts from customers / passengers – Robbery of customers / passengers The public safety index encompasses the key metrics of assaults and threats against employees, theft and robbery of customers, property damage, break-ins, drug-related offenses, fraud, and non-ferrous metal theft. S4-K-2 Group safety and security strategy: Operational safety Operational safety is part of the ÖBB Group’s safety and security strategy. Operational safety comprises the management and implementation of actions to ensure safe rail operations in the company’s own value chain. Key aspects include facility security, vehicle safety, and operational safety. According to Group Guideline 17, the organizational unit for Systems Engineering and Group Production is responsible for coordinating and strategically aligning operational safety. The operational safety index (BSX) shows the long-term development of the ÖBB Group’s safety performance in Austria. The BSX of the ÖBB Group is made up of the BSX of the ÖBB sub-groups and Group companies. This index takes into account operational incidents (e.g. train collisions, train derailments, fires on vehicles, personal injury from operational processes) and hazards that can lead to accidents (e.g. signal overruns, lost wagon parts due to technical causes, serious defects). The BSX is calculated by multiplying the number of defined incidents or events by a weight based on the potential damage, then normalizing the result by the total train kilometers traveled. 1) Unless adopted for the entire ÖBB Group, the policies are decided by the relevant Board of Management and apply to the company defined therein. ESRS 2.MDR- P.65.b, c. 2) ESRS 2.MDR-P.65.a, b, c. | MR125 E.  Non-financial statement E.1. General information E.2. Environmental inform ation E.3. Social information E.4. Governance information E.5. ESRS index