Annual Report 2025 – ÖBB-Infrastruktur AG

ÖBB-Infrastruktur Aktiengesellschaft Group Management Report | Consolidated Financial Statements 135 S4-1 Policies related to consumers and end users The following policy plays a key role for the ÖBB-Infrastruktur Group in relation to material impacts, risks and opportunities: No. Policy Description S4-K-1 #INFRA.mobilitytransition *) The ÖBB-Infrastruktur Group presents its strategic orientation and vision for the coming years under the title #INFRA.mobilitytransition. Derived from the vision and strategic goals, the strategy is based on six strategic priorities. The following priority has been defined for the topic of consumers and end users: Customer-centric business model: – We are an important partner in a digitally and analogously networked mobility ecosystem. – Our customer-centric approach is supported by corridor and service-based management. – We are a strong voice in Austria and Europe for interoperability, international transport management and efficient regulation. – With the exception of transport policy requirements, service prices are be based on full costs. – In addition to the core market of Austria, relevant European corridors, railway lines bordering Austria, and terminal and port infrastructure in neighbouring countries are also being considered. S4-K-2 #INFRA.sustainabilitystrategy *) #INFRA.sustainabilitystrategy sets out key priorities and operational objectives, including in the social sphere, and complements #INFRA.mobilitytransition. The strategy defines the following strategic priorities for topics relating to consumers and end users: – We put our customers at the heart of everything we do, with the aim of getting people excited about rail travel. The targets are intended to support the continuous improvement of the services provided by the ÖBB-Infrastruktur Group. – We make it easy to travel by train. The aim of providing barrier-free services is to make the rail system accessible to everyone. The aim is to ensure that people with disabilities and people with reduced mobility can access rail services without barriers at as many transport stations as possible. – We aim to be among the top five safest railways in Europe on a long-term basis. Operational safety ensures safe railway operations through control and the implementation of measures, and is to be continuously improved. S4-K-3 Group Security Strategy: Workplace Safety Workplace safety is a key component of the ÖBB Group’s safety strategy. Operational safety encompasses the management and implementation of measures to ensure safe railway operations throughout our own value chain. Plant safety, vehicle safety and operational safety are key components of workplace safety. In accordance with Group policy 17, the organisational unit System Engineering and Group Production at ÖBB-Holding AG is responsible for the coordination and strategic direction of operational safety. The Operational Safety Index (BSX) tracks the long-term development of the ÖBB Group’s operational safety performance in Austria. In addition to the ÖBB Group’s BSX, ÖBB- Infrastruktur AG has its own BSX, which is included in the Group-wide figure. This includes operational incidents (e.g. train collisions, derailments, shunting incidents), as well as hazards that could lead to accidents (e.g. passing signals at red, serious defects). The operational safety index is calculated by multiplying the number of defined incidents/events by a weighting derived from the respective potential for damage, and is normalised by the number of train-kilometres travelled. *) Strategies are adopted by the Management Board of ÖBB-Infrastruktur AG and apply to the ÖBB-Infrastruktur Group. The ÖBB-Infrastruktur Group is guided by the needs of its customers, which is why mobility services are continuously developed and expanded. Activities focus on the consistent expansion and further development of barrier-free mobility services on the ÖBB network. The focal point is the stations and stops, along with the associated services. In addition to simple, convenient and accessible access to the rail network, punctuality and connections to other public transport services (such as buses, trams or the underground) and private transport (such as Park & Ride and Bike & Ride) are important for maintaining a competitive edge in the market.