ÖBB Annual Report 2023

187 Group Management Report Österreichische Bundesbahnen-Holding Aktiengesellschaft Consolidated Financial Statements | Group Management Report 142 Employees have been trained as knowledge transfer coaches since 2019 for this purpose. The training program comprises three modules over a period of 4.5 days. They provide advice to managers and support knowledge transfer processes with their know-how on the subject of knowledge management and knowledge transfer. The community of knowledge transfer coaches is constantly being expanded, and expertise is further developed and deepened through regular networking. The range of knowledge management tools is also being continuously expanded: the “Knowledge Management Toolbox” was introduced in 2022. This is a collection of methods and tools that facilitate knowledge transfer and knowledge retention. In addition, the knowledge management self-check was made available to employees from 2023. It helps to systematically identify knowledge management needs on the basis of a self-assessment. The range of training courses was also expanded in 2023 with the pilot for the “Knowledge Management in Teams” programme and the “Knowledge Management Compact” training course. Knowledge Management in Teams was piloted in 2023 consisting of an approx. 5-day programme enabling employees to develop knowledge management skills in real terms. In addition to the knowledge transfer coaches deployed across divisions, the target group here are employees who work specifically on the operational knowledge retention of their division. Knowledge Management Compact presents a one- day compact training programme aimed at managers and employees. This training course teaches the basics of knowledge management. ÖBB can retain expertise and many years of experience that are critical to success and transfer them to modern structures with measures such as these. Hybrid und flexible In 2023, ÖBB filled over 5,000 positions (including apprentices) in Austria and abroad. In total, over 81,500 interested people applied to ÖBB in 2023, more than a quarter of them were women. The younger generations, starting with the “millennials,” have already grown into a digital and flexible working world. Hybrid working is just as natural for them as optimal conditions to reconcile family and job, as well as to pursue leisure interests or to be able to continue their education. Time off and creative changes in the area of responsibility should not be the exception for the employees of tomorrow, but the norm. For example, ÖBB has been offering its employees significantly more flexible working time models since 2021, among other things with a new company agreement on teleworking. Outlook for 2024 As the demand for knowledge management training is growing rapidly, all programmes will continue to be offered in 2024. The “Knowledge Management in Teams” programme piloted in 2023 will be evaluated and, if necessary, adapted for continuation in 2024. At the same time, the aim is to make access to the programmes more accessible and to strengthen target group-oriented communication in this regard. For example, an e-learning programme for managers on the subject of knowledge transfer is being rolled out. The continually growing group of knowledge transfer coaches receives further training as part of Group-wide networking events. The positive impact of their work in terms of active knowledge management is made visible through communication initiatives. An evaluation of knowledge management is planned for 2024 in order to establish an even more targeted knowledge management system based on the experience gained. As part of this, an evaluation will be conducted to determine which key figure should be collected in the future in conjunction with knowledge management and the area or process from which it will be derived. The performance indicator "Knowledge transfer tandems completed” was no longer collected in 2023. Other significant measures Generational change (excerpt) Fit4TechWoman | This entry-level programme is designed to get female apprentices, pupils and students in particular interested in the maintenance sector. Over the course of a year, mentors from various technical disciplines give them an insight into the technical world of ÖBB. Refugee Talents | From the 2023 / 24 apprenticeship year, ÖBB-Infrastruktur AG’s apprenticeship training programme will also support young refugees from Ukraine, who will be trained in both technical and commercial professions. Moreover, ÖBB, in cooperation with the Public Employment Service Austria (AMS) and NGOs, is specifically looking for refugee women who are interested in apprenticeships. MR142 |