ÖBB Annual Report 2025

Group Management Report 172 Österreichische Bundesbahnen-Holding Aktiengesellschaft Consolidated Financial Statements | Group Management Report 129 Target 1) Target year Target level Unit Base year Base year value Status 2025 Status 2024 Mitigation hierarchy 2) Policies Material IRO Improvement of the operational safety index (BSX) by 2% per year 3) 2030 76.4 Index 2012 – 2016 97.4 68.0 61.9 [1] [2] S4-K-2 S4-A-2 S4-F-1 Improvement of the public safety index (ÖSX) by 2% per year 4) 2030 90.7 Index 2018 – 2022 106.6 150.0 150.1 [1] [2] S4-K-1 S4-A-3 Maintain customer satisfaction at a minimum of 75 points in 2030 (ÖBB-Personenverkehr AG) 5) 2030 ≥ 75 Points 2024 75 76 75 [1] [2] S4-K-4 S4-A-1 S4-A-4 S4-A-5 Increase customer satisfaction to 76 points by 2030 (ÖBB Infrastructure sub-group) 5) 2030 76 Points 2023 74 74 73 [1] [2] S4-K-5 S4-A-1 S4-A-5 Accessible rail fleet for local and long-distance passenger transport 2030 96 Percent 2023 74.4 76.8 75.2 [1] [2] S4-K-3 S4-K-4 S4-A-4 Provision of accessible rail stations on the ÖBB- Infrastruktur AG network for 90% of passengers by 2027 6) 2027 90 Percent 2022 86.5 88.6 88.2 [1] [2] S4-K-3 S4-K-5 S4-A-4 Punctuality of long- distance passenger transport 2030 89.0 Percent 2020 84.1 81.6 78.2 [1] [2] S4-K-4 S4-K-5 S4-A-5 Punctuality of local passenger transport 2030 97.0 Percent 2020 95.7 94.8 94.3 [1] [2] S4-K-4 S4-K-5 S4-A-5 Punctuality of goods transport 2030 83.0 Percent 2020 80.4 77.1 76.1 [1] [2] S4-K-4 S4-K-5 S4-A-5 1) ESRS 2.MDR-T.80.b, c, d, e, j. 2) Levels of the mitigation hierarchy: [1] avoidance, [2] minimization, [3] restoration and remediation, [4] compensation or offsetting. 3) The starting point is the 2012 value of 100. The base year value of 97.4 used in the target value calculation was defined based on the 5-year average from 2012 to 2016 with an annual improvement of 2% as of 2018 and extrapolated from 2023 to 2030. Calculation: The operational safety index is calculated by multiplying the number of defined incidents / events by a weighting factor derived from the respective damage potential, and then normalizing the result by the number of train kilometers travelled. The index is presented in points, whereby the development is shown in relation to the reference point (starting point is the index value 2012 = 100). The lower the value, the better. 4) The starting point is the 2019 value of 100. The base year value of 106.6 used in the target value calculation was defined based on the 5-year average from 2018 to 2022 with an annual improvement of 2% as of 2023 and extrapolated to 2030. Calculation: Incidents reported by sub-group companies and externally (e.g. police) are weighted according to the most serious events in terms of potential damage (assaults on employees). The lower the value, the better. 5) The survey is based on questionnaires (self-completion) from which the value of the KPI is calculated in percent (mean value cumulated to 100%). 6) The accessibility metric is calculated by dividing the total number of passengers at accessible stations by the total number of passengers. The metric is expressed as a percentage and is calculated annually. Further information on the above targets related to consumers and end-users is provided below and the most important actions to achieve these targets are listed. These actions minimize material negative impacts of the ÖBB Group on consumers and end-users and achieve material positive effects. The entire value chain was taken into account when analyzing and writing up the impacts, risks and opportunities. The actions described can influence the value chain to varying degrees, both directly and indirectly. ESRS S4-4.31.a; ESRS 2.MDR-A.68.b If a significant change was made to a target in the reporting year, this is explained in the description of the methodology . ESRS 2.MDR-T 80.i | MR129 E.  Non-financial statement E.1. General information E.2. Environmental inform ation E.3. Social information E.4. Governance information E.5. ESRS index