ÖBB Annual Report 2023

Group Management Report 198 Österreichische Bundesbahnen-Holding Aktiengesellschaft Consolidated Financial Statements | Group Management Report 153 Impact Risks Measures (excerpt) Opportunities Building block of the ÖBB sustainability strategy Economy Ecology Social topics Inefficient use of public funds Objective assessment of the sustainability performance of contractors through the use of external rating agencies; requirement of sustainability certificates in the context of award procedures. Transparent use of public funds 6. Sustainable Procurement 8. Sustainable Finance 16. Economic Driver Economy Ecology Social topics Lack of affordable and accessible mobility services  Creating accessibility at the railway station, on trains and buses  Stakeholder dialogues and customer journeys to improve accessibility or convenience (usability)  Discounts and offers on trains and buses  Development of integrated mobility offers Affordable and accessible mobility services, and the resulting environmental aspects (fewer resources,...) 9. Affordable and accessible mobility services 11. Diversity and Equal Opportunity Economy Ecology Social topics Loss of quality due to capacity bottlenecks  Quality offensive with focal point campaigns  Procurement of rolling stock  Targeted customer communication and information  Customer satisfaction, keeping performance promises  Reputation  Competitiveness 1. Climate change mitigation 9. Affordable and accessible mobility services 16. Economic Driver Economy Social topics  Increased risk of accidents (operational safety and occupational safety)  Increased number of occupational accidents  Ongoing implementation of the “Safety on Rail” program  Further development Warn App  Master plan for the reduction of signal overruns  Further development of the safety culture (group wide safety campaign) and introduction of a new corporate value "Living safety” Healthy and productive employees 7. Innovation and Technology 10. Health, Safety and Security 14. Reliable and Attractive Employer Social topics Increased safety risk in the area of public safety  Use of bodycams  Targeted deployment of security personnel and double staffing of train attendants  Training on "self-perception and perception of others” Safety for customers and employees 10. Health, Safety and Security 14. Reliable and Attractive Employer 17. Learning and development Economy Social topics  Negative impact on health and employee satisfaction  Increased number of early retirements due to physical/mental overloads  Targeted health promotion for employees  Covid-19 prevention concept incl. testing and vaccination campaign  Creation of framework conditions to promote work capability, for example through healthy leadership and addiction prevention, consulting on work capability  Occupational reintegration  Respective consulting Healthy and productive employees 7. Innovation and Technology 10. Health, Safety and Security 14. Reliable and Attractive Employer 15. Generation Change | MR153